Liveness & camera stability upgrades

We’ve rolled out a set of improvements to make Onfido’s (Entrust) liveness step more stable and forgiving across devices and network conditions.

What changed

Onfido (Entrust) Web SDK → v14.55 This upgrade improves camera handling and overall reliability during selfie/liveness capture, especially on mobile browsers and cross-device handoffs. It also benefits from the v14 line’s layout and loading changes. (Onfido)
Hosted Online Onboarding widget → v0.2.6 The latest widget version is available now for partners. It bundles the SDK update so you inherit the liveness/camera enhancements without extra work on your side.

Early telemetry shows a clear reduction in camera-related issues (e.g., permissions friction, stuck camera feeds, and restarts during liveness).

Using our hosted widget? Update to v0.2.6 to get the improvements immediately.
Embedding the Onfido (Entrust) SDK directly?
- Align your implementation to the Web SDK v14+ import pattern and container behavior (the SDK auto-sizes to its parent from v14). (Onfido)
- If you maintain a custom iframe/container, confirm it provides adequate width/height and camera permissions. (Onfido)
- For mixed estates (iOS/Android native), review the current mobile SDK references alongside your web flow. (Onfido)

Breaking changes from v13 → v14: Import name, stylesheet handling, and bundle expectations changed in v14. If you’re upgrading a custom web integration, consult the migration guide. (Onfido)
Supported devices/browsers: Liveness relies on getUserMedia; verify your target environments meet Onfido’s support matrix. (support.identity.entrust.com)

We’ll continue to watch completion and error rates closely and will share follow-ups if additional tuning is released.