Bank Transfer Payments

Bank Transfer configurations

Enable

If set to Yes, the bank transfer payment method will be enabled.
This can be configured at the website level.

Label

Will define the name of the payment method inside Adobe Commerce checkout.

Description

Will define the description of the payment method inside Adobe Commerce checkout.

Sort Order

Will define the position of the payment method depending on other payment methods enabled

Beneficiary

Lemonway will provide this information.
This information is displayed in the checkout under the bank transfer payment method.

IBAN

IBAN of the bank account where the customer will have to transfer the
money.
Lemonway will provide this information.
This information is displayed in the checkout under the bank transfer payment method

BIC/SWIFT

BIC/SWIFT of the bank account where the customer will have to transfer the money.
Lemonway will provide this information.
This information is displayed in the checkout under the bank transfer payment method

Instructions

Payment instructions for the customer
These instructions are displayed in the order email (only for bank transfers)

Order Status before Receiving Bank Transfer

Will define the status of new orders placed with the bank transfer payment method while waiting for the transfer to be done

Send Email when a Notification is Unresolved

If set to Yes, an email will be sent to an administrator when a Lemonway notification is unresolved.
A notification is flagged as “unresolved” when:
- The transferred amount is lower or greater than the order amount.
- The order reference cannot be identified from the bank transfer comment.
  - The customer may have filled in the wrong order ID or no order ID at all.

Unresolved Notifications Recipient

Email(s) of the administrator(s) who will receive unresolved notification emails

How to resolve notifications

Go to System > Lemonway Payments > Unresolved Webhook Notifications in your Adobe Commerce admin panel.
You will find a list of “unresolved” notifications with important details.
To resolve a notification, click on the “Resolve” link in the “Actions” column.
Once you are on the notification page, you have access to three fields:
- Reference: The reference of the order (Increment ID). This field can be edited, as you are able to adjust the reference (see the “Unresolved notifications reasons” section below for more details).

Unresolved notifications reasons

A Bank Transfer notification may be flagged as “unresolved” for multiple reasons:

Error message	Reason	Solution
The transferred amount (x) is greater than the order total (x)	The customer transferred more money than required to pay the order	Click Attempt to Invoice, which will create an invoice with the total amount of the order.
		Refund manually the customer with the difference.
The transferred amount (x) is lower than the order total (x)	The customer transferred less money than required to pay the order	Process the refund manually and contact the customer to make a new transfer.
		Click Discard to ignore the notification.
The transferred amount (x) is lower than the order total (x)	The customer transferred less money than required to pay the order. Example:* The Marketplace and the end client have agreed that some products will not be delivered and therefore a lower amount is transferred.	1.) Cancel the order with items that cannot be delivered.
		2.) Create a new order with the correct (lower) amount.
The transaction has no reference	The customer did not add to the reference of the order as the description of the bank transfer	Try to find the corresponding order reference.
		Fill the “Reference” field in the notification page.
		Click Attempt to Invoice
The reference cannot be extracted from the transaction comment	The customer did not correctly add to the reference of the order as the description of the transfer	Try to find the corresponding order reference.
		Fill the “Reference” field in the notification page.
		Click Attempt to Invoice
Cannot load order from reference #xxxxxxxxx	The customer added a wrong order reference in the description of the transfer	Try to find the corresponding order reference.
		Fill the “Reference” field in the notification page.
		Click Attempt to Invoice
The order #xxxxxxxxx has already been paid	The customer transferred money but the order has already been invoiced (by another bank transfer or for another reason)	Make sure this is a mistake from the customer and process the refund manually.
		If not, this will probably need a technical investigation.
		Click Discard to ignore the notification.
The Lemonway notification has no amount	The notification does not contain any amount	Requires technical investigation
Other	/	Requires technical investigation