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Information

Depending on your business model, you may find it useful to offer your customers the option of paying or investing by bank transfer, which has no limit on the amount and allows you to protect yourself against the risk of card chargebacks.

• How it Works

• Main Statuses of a Bank Transfer on Dashboard

• Make Sure Transfers are Credited Quickly

• Special Cases

• Unidentified and Uncredited Transfers

• Refund a Bank Transfer

• Set up a Dedicated IBAN

• Linking an IBAN to the Payment Account

How it Works

Once payment (a Money-In) by bank transfer is enabled, we provide you with an IBAN (shared by all our partners, as well as a reconciliation code- usually your platform name followed by the beneficiary payment account's external ID, in the form MATCHINGCODE-IDEXT). You will need to enter it on your website or app during the payment phase and this will allow us to credit the received transfer to the correct payment account upon receipt.

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Note

Some banks do not recognize the dash "-" in the matching code. In this case, a space between ENVIRONMENTMATCHINGCODE and EXTID is sufficient.

The information your customers should provide when submitting a transfer request via their bank's website or app is listed below:

• Beneficiary Name: Lemonway or Lemonway + Environment name.
• Beneficiary IBAN that we provide you.
• BIC Code of the Beneficiary's Bank that we provide you with (if requested).
• Description: the reconciliation code following the format that we have provided (maximum 35 characters): ENVIRONMENTMATCHINGCODE-EXTID

Receiving a wire transfer and crediting it to the beneficiary's payment account results in the automatic creation of a transaction in your system environment with a Completed status (Type = Incoming/Method = Transfer/Status = Completed), and in fees being charged by Lemonway.
👉 For more information about fees, consult our dedicated page.

The most frequent causes of delay or inability for Lemonway to credit the incoming bank transfer to the Beneficiary payment account are listed below:

• Beneficiary payment account in KYC status (for example KYC1/amount limits exceeded)
• Beneficiary payment account/external ID that does not exist in your system
• Your system's name appears in the transfer description, but your customer does not specify the external ID of the beneficiary payment account
• There is no reference to your system's name/external ID of the beneficiary payment account, which prevents us from linking the bank transfer received to your platform

In the first 3 cases, you will receive, by email, a pending list every Tuesday and Thursday with the pending wires. Please, send us a ticket if you want to add or remove an addressee.

Main Statuses of a Bank Transfer on Lemonway Dashboard

Bank transfers can have multiple statuses:

✅ Completed: the transaction was successful and the transaction amount is credited to the target payment account.

🔄 Processing: the transaction is being processed. The status might change to Completed or Error.

❗ Error: the transaction is incomplete and failed to be credited to the target payment account. This status indicates that the transfer has been canceled by Lemonway (for example, incorrect beneficiary information provided by the bank) or following your instructions (chargeable/conditional service).

Make Sure Transfers are Credited Quickly

Lemonway automatically checks the sender's identity of an incoming bank transfer to your system against the holder's identity of the destination payment account (excluding eCommerce, marketplace, and factoring type activities for the debtor - no verification is required).

In order for an incoming wire transfer to be credited automatically to the destination payment account on D+1 (D = banking business day of receipt by Lemonway), it is essential that:

• The transfer originates from a bank account held by the holder of the beneficiary payment account (except in the event of joint bank accounts - details below).
• The transfer text contains the reconciliation code (ENVIRONMENTNAME-EXTID).

Special Cases

Joint Accounts

From 1st October 2023, Lemonway no longer permits the creation of joint accounts to open payment accounts. Please consult this article to learn more.

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Information

Sometimes the bank issuing the transfer does not send us information about the account holder. That’s why we may ask you for proof of transfer, specifying the names of the two account holders, the date, and the account amount (this information must match the corresponding transfer).
For more information, consult our KYC article

Transfers Issued by a Company

A transfer originating from a company bank account can only be credited to a payment account held by a legal person. For verification purposes, you may be asked for the issuing bank account number to ensure that it is a corporate account.

Transfers Originating from a Sender Without a Payment Account

In this particular case, there are two solutions:

1. (If the payment account is not yet KYC2 and has never received any payment funds) Rename the account and provide the corresponding necessary KYC documents
2. Create a new payment account in the name of the sender of the transfer and provide the external ID of the payment account to be credited.

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Important

If after 3 months we have not had any contact regarding a Pending transfer, it will be returned to the sender.

Unidentified and Uncredited Transfers

In the case of a joint account or a transfer issued by a company, we will send you a list of received and unmatched bank transfers by email (twice a week), together with the action/decision expected from you in order for us to be able to credit the funds correctly. You have the option to receive a Pending list (transfers waiting to be credited) every day.

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Information

Returned transfers are charged in accordance with the terms of your contract. If bank transfers are not included in the payment methods in your contract and you would like to activate them, please contact us.

Refund a Bank Transfer

If the transfer has been credited to the payment account

You will need to issue an outgoing transfer.
For more information on how to issue a transfer, consult our dedicated article

If the transfer has not yet been credited to a payment account

You can request a return of funds which we need to process.

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Note

This is an exceptional procedure for which we can ask the client why they want to refund the wire. There is no refund on a bank transfer. However, in some case, we sent back the wire to the issuer.

Set up a dedicated IBAN

Depending on the volume of your incoming wire transfers, it may be worth considering a dedicated IBAN/bank account with Lemonway.

A dedicated IBAN (a bank account in the name of Lemonway but whose details are not shared with other partners and are known only by you) allows you to:

• Maximize the amount credited: incoming bank transfers from your customers that do not include your platform name (and which we would thus be unable to identify in accounts shared by all our partners) are never "lost" and returned to the originators.
• Improve lead times for crediting: bank transfers received into dedicated bank accounts are treated as a priority. You are notified twice a week of Unmatched/Pending transfers, allowing you to take appropriate action (for example, incorrect KYC status of the beneficiary payment account) promptly for faster crediting to the payment account.

Linking an IBAN to the payment account

We offer the option of linking an IBAN to a payment account. This is called a virtual IBAN, and it is still held by Lemonway. A virtual IBAN can be linked to only one payment account. Once you have generated and sent the IBAN to your customer, he/she will be able to make a transfer using it, and on receipt, the transfer will be credited to the payment account automatically, subject to standard banking processing times.

Linking the IBAN allows you to:

• Avoid pending transfers, since the transfer has been sent to a virtual IBAN linked to a payment account (which will always be the payment account to which the transfer will be credited)
• Streamline your transfer receipt process and, therefore, your business
• Limit discussions about transfers to be credited
• You no longer have to provide your customers with your external identifier
• Benefit from faster reconciliation

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Note

You can provide some of your customers with virtual IBANs. Credits using a bank reconciliation code will still be possible. The two processes are compatible.