General Refund Rules 1. Refund Method Refunds are issued only to the original payment source: The card used for the initial transaction, or The issuing bank that processed the original payment. 2. Refund Amount If you specify an amount, that exact sum will be refunded. If no amount is specified, the full transaction amount will be refunded. 3. Fees Lemonway may retain any transaction fees associated with the original payment. 4. Debiting and Wallet Balances Refunds are first deducted from the original Client payment account. If the Client Wallet balance is insufficient, the remaining amount will be debited from your SC Wallet. Before processing the card refund, an “on-us” transfer will automatically move funds from your SC Wallet back into the Client Wallet to cover the refund. 5. Multiple Refunds You may submit multiple partial refunds until the total transaction amount has been returned. --- Card-Specific Refund Restrictions Unavailable Hours: Refunds on card payments cannot be processed between 22:00 and 03:00 CET (UTC+1). Time Limit: Refund requests must be made within 12 months of the original card transaction.
Lemonway lets you refund Money-In transactions by wire transfer. This applies to SEPA Credit Transfers (SCT) and SEPA Instant Credit Transfers (SCT Inst) for which we’ve already captured the sender’s bank details.
- Funds are returned to the same account used for the original payment.
- Refunds can be requested for up to 365 days after the transaction date.
- Once approved, the payor will see the refund within 2–3 business days.