Refund a Money-In

General Rules:

  • A refund can only be made to the card holder's original used card, or the bank that made the initial payment.
  • Lemonway reserves the right to retain the payment fee.
  • If no refund amount is specified, the total amount is refunded.
  • The original Client payment account is debited the refund. If insufficient funds are in the Client Wallet,
    the outstanding refund amount will be debited from your SC Wallet. An ON-US payment is automatically performed from your SC Wallet to the Client Wallet, prior to the card refund.
  • It is possible to cumulate refunds until the total amount is refunded.

Card Payments:

  • Card payment refunds are not available from 22:00 and 03:00 (Central European Time - UTC/GMT+1 ).
  • Refunds can only be made upto 12 months after the initial payment.

Note: Controls are performed by Visa and Mastercard on the percentage of refunds. Refunds should never be greater than 10%. The solution may be to refund using a fund transfer on the IBAN of the owner, not on their card.

Sofort: Refunds are only available upto 3 months after the initial payment.
iDEAL: Refunds are only available upto 99 days after the initial payment.

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