Refund a Money-In

General Rules:

• A refund can only be made to the card holder's original used card, or the bank that made the initial payment.
• Lemonway reserves the right to retain the payment fee.
• If no refund amount is specified, the total amount is refunded.
• The original Client payment account is debited the refund. If insufficient funds are in the Client Wallet,
  the outstanding refund amount will be debited from your SC Wallet. An ON-US payment is automatically performed from your SC Wallet to the Client Wallet, prior to the card refund.
• It is possible to cumulate refunds until the total amount is refunded.

Card Payments:

• Card payment refunds are not available from 22:00 and 03:00 (Central European Time - UTC/GMT+1 ).
• Refunds can only be made upto 12 months after the initial payment.

Note: Controls are performed by Visa and Mastercard on the percentage of refunds. Refunds should never be greater than 10%. The solution may be to refund using a fund transfer on the IBAN of the owner, not on their card.

Sofort: Refunds are only available upto 3 months after the initial payment.
iDEAL: Refunds are only available upto 99 days after the initial payment.