Refund a Money-In


General Rules

  • The refund can only be performed on the card or bank account that did the initial payment
  • Lemonway keeps the payment fee
  • If no amount is specified, the total amount of the payment is refunded
  • The wallet of the client on which the initial payment was done is debited of the refund amount. If there is not enough money on the Client Wallet, the missing amount of money to refund will be debited from your SC Wallet. In this case, a ON-US payment is automatically performed from your SC Wallet to the Client Wallet, prior to refund the card.
  • With version 1.1, it is possible to cumulate refunds and ask for many refunds until the total amount of the payment is refunded.

Card Payments

  • RefundMoneyIn for a card payment with Atos is not available from 10 PM to 3 AM (CET)
  • Refund is only available/possible for 12 months after the initial payment
  • Please be aware of controls performed by Visa and Mastercard on the percentage of refunds. Refunds should never be greater than 10%. If you think you will have more than 10% of refunds, please contact us and our management will find a solution for you. The solution may be to refund using a fund transfer on the IBAN of the owner, not on his card.

👀 Look Out!

SOFORT Refunds are only available for 3 months after the initial payment

👀 Look Out!

IDEAL: Refunds are only available for 99 days after the initial payment

How it works

RefundMoneyIn allows you to refund money-in operations made using:

  • Card (Citelis, Atos, Payxpert)
  • iDeal
  • Sofort
  • PayTrail
  • WeChat
  • Trustly


<RefundMoneyIn xmlns="Service_mb">
  <amountToRefund>string</amountToRefund> <!-- since version 1.1 -->
<?xml version="1.0" encoding="utf-8"?>
        <DATE> string </DATE>
        <SEN> string </SEN>
        <REC> string </REC>
        <DEB> string </DEB>
        <CRED> string </CRED>
        <COM> string </COM>
        <STATUS> string</STATUS>


            "DATE":" string ",
            "SEN":" string ",
            "REC":" string ",
            "DEB":" string ",
            "CRED":" string ",
            "COM":" string ",
            "STATUS":" string"

Request Input Description

>= 1.0transactionIdMoney-in ID to refundYes[0 : 10] char176
>= 1.0commentComment regarding the refund.No[0 :140] charTotal Refund of last payment and stop rebill after the refund and closed account and wallet.
Please explain why you refundOr
Never received the PO 12366GG
>= 1.1amountToRefundAmount to refund. If empty, the total amount of the payment will be refunded.No2 decimals15

Response Output Description

IDRefund ID255
DATERefund transaction Date10/9/2011 18:09
SENA wallet that was debitedPizza56
RECEmpty in this case
DEBRefund amount15
CRED0 in this case0
COMYour fee.0
0 in this case.
STATUS3: money-in successful3
4: error
0: waiting for finalization
INT_STATUS0: Success0
4: Pending
6: PSP Error