Two-factor Authentication

How do I secure my Lemonway Account?

For enhanced security when accessing our services, Lemonway offers the Two-Factor Authentication (2FA) feature. This functionality enables the users to log in from any non-whitelisted IP address by utilizing a verification code and a second factor (usually either a security token or a biometric factor, such as a fingerprint or facial scan) for authentication.

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Note

To enable two-step authentication you will need to download an authenticator app to your mobile device. The app scans QR codes and retrieves authentication data for you. Recommended authenticator apps include:

• Google Authenticator (available on iOS & Android)
• Microsoft Authenticator (available on iOS & Android)
• Duo Mobile (available on iOS & Android)
• Authy (available on iOS & Android)

Enable two-factor authentication (2FA)

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Note

If the Two-Factor Authentication (2FA) option is not displayed, then you do not have the permission to enable it. To request Two-factor authentication (2FA) permission, please contact your account admin.

From the Dashboard, click Configuration. A menu displays.

• Click Roles
• Click the pencil icon on the line of the role you wish to edit
• Search for Two-Factor Authentication (2FA) and tick the box
• Click Save
• Click Two-factor authentication in the sidebar
• Click Activate 2FA. A pop-up box appears
• Select one of the following methods to continue:

• Scan the QR code with your camera

• Enter the secret key displayed in the pop-up box in your authenticator app

• Enter the verification code received on the app in the field at the bottom of the pop-up box.
• Click Verify

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Good to know

Once the 2FA has been activated with a whitelisted IP address, if you want to log in from a non-whitelisted IP address, you will be able to do so with the verification code provided in the Authenticator app.