Execute a refund

From the operations table (either in the "Accounts" panel or the main "Operations" panel)

Execute a refund

  1. Identify the operation to be refunded
  2. Click on the button on the left
  3. Select the button
  4. Indicate the amount to be refunded
  5. Add a comment/description for this refund

Payment methods that can be refunded

  • Card
  • iDeal
  • Sofort
  • PayTrail
  • WeChat 
  • Trustly

General refund rules

  • The refund can only be performed on the card or bank account that executed the original payment.
  • Lemon Way keeps the payment fee.
  • Partial refunds are possible (up to the original amount).
  • If there are not enough funds on the payment account, the missing funds will be debited from your merchant account (My account). In this case a payment between accounts (P2P) is automatically performed from your merchant account to the payment account that received the original payment, prior to refunding the card.

API Documentation: Refunds

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